Mystery Shopper

Mystery Shopper is an essential tool in measuring client satisfaction, for successfully implementing various programs, to increase the level of satisfaction and trust among clients having as ultimate goal the increase of clients' loyalty.

Mystery Shopper

This tool helps companies to improve services by increasing employers engagement with direct impact on clients' loyalty and satisfaction increase.


Typical mystery shopper studies look at:


  • Employees courtesy
  • Client relations service
  • Store cleanness
  • Speed of service
  • Product / service quality
  • Employees knowledge of products / services
  • Degree of procedures / rules observing
  • Degree of implementing changes